Shopping with Craftwork
To shop with us simply browse through the products
listed in the left hand column and when you find an item you wish to order click on 'add to basket'. You
will be taken to a secure Paypal page where you can add to the quantity of an
item and you can remove an item should you wish to, and then continue shopping
or proceed to checkout. No Paypal account is required to pay with Paypal.
Alternatively you can shop by
If for any reason you wish to cancel your order please let us know within 24
hours of placing your order. You can call us on 01253 739178 or email us at
Please note, we are not VAT registered.
At Craftwork Garden we do not collect or
store any personal details from you through our website.
Craftwork Garden do not
disclose customers' information to third parties other than when order details
are processed as part of the order fulfilment. We receive your name, address,
email address and order details through PayPal and dispatch your order through
We collect information about products ordered for our own records - invoices are
kept for our own accountancy purposes only.
The PayPal secure area of our
is so you can move from page to page while retaining the contents of your
basket. The shopping basket system is dependant on cookies being enabled, so
please make sure your browser is set up to accept cookies (this will be the
default setting). It is possible to disable cookies within your browser by going
to 'Tools > Internet Options > Privacy' and
selecting block cookies. However if you block cookies you will be unable to
place an order.
We do our best to ensure availability of all our products. Items in stock
will be dispatched as soon as possible, normally within 2-3 working days (if paying by cheque please allow time
for payment to clear). If we have to re-order an
item we will let you know how long the delay is expected to be. Any outstanding
items will be dispatched at no extra charge as soon as they become available.
Enjoy your crafts but please remember that some
craft products can be hazardous, all young children should be supervised when
It is illegal for anyone under the age of 16 to purchase aerosol paint. It is
illegal for anyone under the age of 18 to purchase knives (offensive weapons),
or any other product that contains a blade or sharp point, solvents, aerosols or
Postage & Delivery
UK Postage charges are as follows:
Orders under £20.00 - P&P £2.00.
Orders of £20.00 and over, postage is free.
Orders will be dispatched as soon as possible and
delivered by Royal Mail.
We always obtain proof of postage
Postal charges may be subject to change in accordance with Royal Mail costs.
We are happy to ship outside the UK,
postage costs will be charged by package weight and
The postage will be calculated once your order is ready for dispatch and we will request postage payment via a Paypal
For some orders we may email you to give you the choice of shipping services and
PLEASE NOTE If you would like to know what your shipping charges will be
before you place your order please feel free to contact us firstname.lastname@example.org
Sorry we are unable to post aerosols overseas.
If, for any reason, you are not
entirely satisfied with your order we are able to accept the return of any goods
provided they are returned within 30 days of the purchase date. Customers are
responsible for paying postage on returns, please request proof of postage (this
is a free service from the Post Office). Please inform us before you send
In the unlikely event of an item being faulty, the
fault must be stated on return. All other items must be returned in good
condition and saleable as new.
Once a return has been agreed upon your money will be refunded within 14
days. We reserve the right to refuse refund of any
items that are not returned in a reasonable condition. We will refund the
postage costs of returning faulty goods.