with Craftwork Garden
To shop with us simply browse through the
products listed in the left hand column and when you find an item
you wish to order click on 'add to basket'. You will be taken to a
secure Paypal page where you can add to the quantity of an item and
you can remove an item should you wish to, and then continue
shopping or proceed to checkout. No Paypal account is required to
pay with Paypal.
Alternatively you can shop by mail
If for any reason you wish to cancel your
order please let us know within 24 hours of placing your order. You
can call us on 01253 739178 or email us at firstname.lastname@example.org
Please note, we are not VAT
At Craftwork Garden we
do not collect or store any personal details from you through our
Craftwork Garden do not disclose
customers' information to third parties other than when order
details are processed as part of the order fulfilment. We receive
your name, address, email address and order details through PayPal
and dispatch your order through Royal Mail.
We collect information about products ordered for our own records -
invoices are kept for our own accountancy purposes only.
The PayPal secure area of our site uses
cookies to store information about your shopping basket contents.
This is so you can move from page to page while retaining the
contents of your basket. The shopping basket system is dependant on
cookies being enabled, so please make sure your browser is set up to
accept cookies (this will be the default setting). It is possible to
disable cookies within your browser by going to 'Tools > Internet
Options > Privacy' and selecting block cookies. However if you block
cookies you will be unable to place an order.
We do our best to ensure availability of
all our products. Items in stock will be dispatched as soon as
possible, normally within 2-3 working days (if paying by cheque
please allow time for payment to clear). If we have to re-order an
item we will let you know how long the delay is expected to be. Any
outstanding items will be dispatched at no extra charge as soon as
they become available.
Enjoy your crafts but please
remember that some craft products can be hazardous, all young
children should be supervised when crafting.
It is illegal for anyone under the age of 16 to purchase aerosol
paint. It is illegal for anyone under the age of 18 to purchase
knives (offensive weapons), or any other product that contains a
blade or sharp point, solvents, aerosols or alcohol.
UK Postage charges are as follows:
Orders under £20.00 - P&P £2.00.
Orders of £20.00 and over, postage is free.
Orders will be dispatched as soon as
possible and delivered by Royal Mail.
We always obtain proof of postage for
Postal charges may be subject to change in
accordance with Royal Mail costs.
We are happy to ship outside
the UK, postage
costs will be charged by package weight and destination.
The postage will be calculated once your order is ready for dispatch
and we will request postage payment via a Paypal money request.
For some orders we may email you to give you the choice of shipping
services and charges.
PLEASE NOTE If you
would like to know what your shipping charges will be before you
place your order please feel free to contact us email@example.com
Sorry we are unable to post aerosols overseas.
If, for any reason, you are not entirely
satisfied with your order we are able to accept the return of any
goods provided they are returned within 30 days of the purchase
date. Customers are responsible for paying postage on returns,
please request proof of postage (this is a free service from the
Post Office). Please inform us before you send returns.
In the unlikely event of an item being
faulty, the fault must be stated on return. All other items must be
returned in good condition and saleable as new.
Once a return has been agreed upon your
money will be refunded within 14 days. We reserve the right to
refuse refund of any items that are not returned in a reasonable
condition. We will refund the postage costs of returning faulty